FAQ
Frequently asked
Everything from audio quality to billing and licensing. If your question isn’t here, write to [email protected].
Audio & quality
Is the audio really uncompressed?+
Yes. Every track is delivered as 44.1 kHz / 24-bit WAV — the same studio master files our sync-licence customers buy for film and broadcast. No transcoding, no MP3 step. File sizes are 30–60 MB per track depending on length; budget mobile data accordingly.
Can I tell the difference from Spotify Hi-Fi or Tidal?+
Spotify Lossless, Tidal, Apple Music and Qobuz all stream lossless FLAC or ALAC, so on paper the formats are close. The difference at Artyfile is the source: you hear the uncompressed WAV studio master of a recording Artyfile produced itself — the same file the mastering engineer signed off on and our film and broadcast licensees receive — not a distributor copy re-encoded for a 100-million-track library. On a decent DAC and headphones that shows on quiet passages and in low-frequency depth; on phone speakers, less so.
Why is the catalogue smaller than Spotify’s?+
Because every track is recorded by professional musicians at full union rates. Spotify hosts 100M+ tracks because the marginal cost of adding a track is near zero; Artyfile’s catalogue grows in the hundreds, not millions, because each track represents real studio sessions paid for by Artyfile.
Subscription & billing
Why does Artyfile Stream cost more than Spotify?+
Spotify pays artists about €0.003 per stream. Artyfile pays artists up to €0.20 per stream — over 60× more — and streams uncompressed WAV files instead of compressed MP3. The price reflects what music actually costs to produce when real orchestras and studios are paid fairly.
What happens when I hit my monthly stream cap?+
You can top up with 100 additional streams for €4.99 at any time, or wait for your subscription to renew next month. Streams do not roll over.
Can I cancel any time?+
Yes. Manage your subscription at stream.artyfile.com/account → Manage billing. Cancellation takes effect at the end of your current billing period.
Can I use one subscription on several devices?+
Yes. One account works in the browser, on iPhone, iPad and Android at the same time. Every play is counted against the account’s monthly stream quota, so there is no separate family plan — choose the tier that matches how much your household listens.
Are refunds available?+
Per EU consumer law, you can cancel within 14 days of subscribing for a full refund — but only if you haven’t streamed any tracks. Once you start using your stream quota, the service is considered consumed. Email [email protected] to request a refund.
Apps & devices
Do I need a separate account for the app?+
No. The same email and password you set up here logs you into the iOS and Android apps. One account, three surfaces (web account / iOS / Android).
Can I listen on the website?+
Yes. Subscribers play every track in uncompressed WAV directly in the browser player at stream.artyfile.com — no download or plug-in needed. Guests can hear a 30-second preview of any track before subscribing.
Can I listen offline?+
Partly. The iOS and Android apps can reserve up to five streams per device for 24 hours, so a track keeps playing through a tunnel or a flight-mode gap. Permanent offline downloads are not offered.
Rights, licensing & GEMA
Is Artyfile Stream a sync licence?+
No. Stream is for personal listening only — like Spotify or Apple Music. If you need to use Artyfile music in a film, video, podcast or commercial, that is sync licensing — see artyfile.com (the parent site) for catalogue + sync-rights pricing.
How do GEMA royalties work?+
Artyfile music IS registered with GEMA and all collecting societies for global monitoring. The composer royalty side (the GEMA share) is paid by Artyfile out of the subscription pool. The master-rights side (the Artyfile share) is what funds artists directly. From your perspective as a listener, both are fully covered — there are no additional GEMA fees.
Where do the artists come from?+
Artyfile produces its catalogue itself: the London Symphony Orchestra and session players at Abbey Road, the Artyfile Orchestra, jazz and pop bands, international soloists, alpine folk ensembles from Tyrol and contemporary composers including Artyfile founder Paul Lorenz. The full artist roster is at artyfile.com/about.
Still have a question?
Email [email protected] — we usually reply within one business day.